Not on EON but, first thing to remember, was that the power companies are under orders to get everyone on smart meters.
Energy companies appear to be telling their customers that installing a smart meter is compulsory, despite the Government abandoning its plan to have one in every home within three years.
While it had been official policy that every home in the country would have a smart meter by 2020, the Queen’s Speech subtly downgraded this requirement to every home being “offered” a smart meter – meaning that they are no longer compulsory.
Meanwhile, tens of thousands of smart meters have been replaced after their owners switched providers, rendering them inoperable. And new research from comparethemarket.com also reveals a fifth of Brits do not want a smart meter fitted - around half due to concerns about the way data is collected.
E.On, the energy giant, has written to customers to tell them that old meters are being “phased out” and suggesting that they must have a smart meter installed. A call centre worker also told a customer that the Government would soon be making smart meters mandatory – an incorrect claim.
Smart meters, which can track energy usage in real time and display it on an easily accessible screen, were first adopted in Britain in 2009, but the roll-out has been plagued with controversy and some customers have found themselves massively overcharged because of faults.
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E.On accepted that its call centre staff had made a mistake and said they would be “rebriefed”, but said it remained committed to rolling out smart meters. A spokesman warned that in the future customers with old-style meters could miss out on special energy tariffs.
“The introduction of smart meters is a ***** upgrade to our national energy infrastructure and they will help significantly transform customers’ experiences for the better,” she said.
“In the short term, customers benefit from greater visibility of their energy use. In the longer term, we’ll be able to offer more innovative tariffs. We recognise that switching to a smart meter is not compulsory; our advisers can discuss the advantages of having a smart meter but are clear that they are not a mandatory requirement.”