Communication Breakdown (not the Led Zeppelin song)

Did anyone else have a really bad experience with the PPV stream last Saturday for the QoS game? Mine was so bad - dropping out, jumpy, blurred focus on occasion - that I emailed the Commercial team at the club. Disappointingly, I am still awaiting a response. Last season it was mostly okay with the odd hiccup, but the whole game had glitches last week.
I’m not a season ticket holder (pay at the gate since the 1960s) so PPV is currently my best option, so it is particularly frustrating when it does not work (and the club appear to ignore my email).