I bought a sofa this time last year and it went faulty in July ant it took until late Nov for it to get repaired. 5 min job but it too over 3 months to get back the replacement part. Disgraceful service
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I bought a sofa this time last year and it went faulty in July ant it took until late Nov for it to get repaired. 5 min job but it too over 3 months to get back the replacement part. Disgraceful service
As far as couriers are concerned, parcel2go are as bad as any in my experience. Should be called ‘parcel2go and never be seen again’...and then it took about a month to recover half the value of the presents we’d sent to family in Germany. Absolute ********!
Despite all their other faults this is why I always use Amazon. In circumstances where things are lost or damaged in transit I have always found them to be faultless.
Its not just UK though. Mrs F's aunt in Mallorca ordered two settees from Ikea (who, unlike UK Ikea, do 'deliver'), she almost flew out to take delivery then took up an offer from a neighbour to take delivery on her behalf. Ikea turned up - with the settee legs only, and the story that the settees would be on 16 week delivery!
The general maturity of courier-style delivery in Spain is way behind UK from my observation, whether that's a good or bad thing I'm not so sure having seen the above horror stories
Mate of mine in Stockport received an envelope containing 2 tickets for a Man Citeh CL game. He didn't know the name of the person named on the envelope but the address gave him an idea. The number was correct, street name correct BUT he lives in ROAD and the tickets were for AVENUE or CRESCENT or similar. He knew where it was and took them round. The chap was ecstatic. 2 weeks later the chap appears at my mate's door..... he had a parcel addressed to ROAD..... the contents were 4 singles I had bought. I have all my buys sent to him to save on postage. Once he has 15 or so he sends them on in one go (I have a similar arrangement with a friend in Boston USA).
Honesty pays.
If he hadn't returned the tickets to the right address, I would possibly never have received 80 quids worth of vinyl.....
ramAnag. I always use Amazon have done for six years hate doing because everything goes through the Netherlands but have to admit they are very good I've never had a problem with them OTR I had same problem as you with Harveys they are frigging experts at bull**** they have it of to a tee They will tell you anything on the phone In the end I drove over to the Nottingham store and demanded the manager I'm not one to mess with I'm mad he soon sorted it we ended up with a new three piece Felt sorry for him really but they don't like a scene in front of customers
Agreed...always the best way when possible mista. Where phone calls and emails to ‘jobsworths’ become frustratingly futile then go straight to a manager...preferably face to face but that’s not always an option. I’m winning 2-1 in my current unwanted battles and I suspect it’ll go to 3-0 aet before too long. Never let the ******** grind you down!Quote:
Originally Posted by mistaram
Mista:
Can you ask your missus whether you have got a case of wine thrown over you back fence addressed to a location in Horley Surrey please?
According to the delivery man the package was left in an open public place (with the word WINE written clearly on it) at 20 to 10 last night but also it is claimed that I signed for it personally, despite being 20 odd miles away in a bar in Clapham enjoying a Christmas tipple! Thus it could be anywhere - but most likely in the driver's stash for consumption over Christmas.
As if that is not stupid enough, Yodel appear to be totally uncontactable - webchat overwhelmed (presumably by complaints), telephone systems impossible to get past the mechanical "press x, press 2" stage and no driver number. most damning though is the fact that when a parcel is, in their opinion, delivered it falls off their automated systems and they are virtually uncontactable.
Piss ups, breweries.... how hard can it be
Roger just text the misses sorry no wine mate Yodel really are the pits though bet some of their drivers are millionaires At least they got the right location with your invisible wine The poor buggers whose towels we still have live 80 miles away on the Welsh border ramAnag Yes straight to manager except when I'm at work I hate them coming to me always try to get my. business partner to do the HR bit he's a lot more compassionate than me
My best courier experience has always been with DPD, head and shoulders above the rest imo, text message the day before, text the next morning and proper tracking, 'Bob is on delivery number 6 and you are number 86, your parcel will be delivered between 2.06 and 3.06pm' and It's never failed yet, you can track in real time and watch him get closer and closer, you can change delivery dates in a flash with the app - no need to call anyone on an 0845 premium line, like Roger if they use yodel I cancel, sometimes you get a choice - UPS, DPD, PARCELFARCE, always choose DPD
Yodel delivered a parcel once while I wasn't in, I wasn't expecting it so early, it was raining so they wrapped it in a bin liner and left it behind the wheelie bin as my safe place, trouble was it was bin day!
Amazon can be hit or miss, no proper tracking other than your parcel is out for delivery and is on it's way. Couple of years ago a bought a drone as a late Christmas present about this time last year, promised in time for Christmas, waited in all day on the delivery day, kept checking the tracking - still out for delivery, so it comes to 4pm and I ring them up thinking well they'll be shutting at 5, oh no sir our delivery drivers will deliver right up to 9pm, OK so I waited and waited...........and waited, checked the parcel tracking and was still out for delivery so I waited a bit more and then and I was already half expecting this, I got a text message to say there was no answer at the door and the parcel was being returned, bulls hit my front door opens into my living room I would hear a knock or the doorbell, rang Amazon straight away and told them to contact the driver right away and come straight back or I'll go and meet him, he would have only been a couple of miles away at most but apparently they don't have the means to contact the drivers.
Anyway big complaint goes in from me, Amazon seem to want to put things right so have promised delivery next day but the only way to do it was for me to make a fresh purchase....so that's another £550, OK so I'm waiting and waiting two days later knowing that it could be up until 9pm so I'm not too worried come 6pm, 7pm came and went so did 8, I'm now writing down what I'm going to say during a phone call to them in an hour.
9pm and a knock at the door.....SHOCK HORROR..... it was Amazon........with my drone......yippee! Took it off the driver said goodbye and merry Christmas and shut the door. Once inside I gently cut through the bag they wrapped it in and to my shock the main drone box package looked a bit battered around the corners and not new so I thought it best to open the box to check, good job I did as the remote controller, 1 of 2 batteries, some cables and spare props where all missing, they'd sent back out somebody else's return without even checking the contents where all in the box, effectively they've been had but more importantly to me they've got £1100 of mine and I have a secondhand drone that can't be flown, it didn't help at the time but as compensation they did refund in full about 3 or 4 previous purchases and waived the next 5 delivery charges, the refund for the second drone took well into January though which didn't help either
Yet we very often slag off the public sector and hold the example of the private sector motivated by financial gains as a paragon of efficiency and organisation! The trouble is all organisations depend upon human beings to operate and generally its the human being that ****s up!Quote:
Originally Posted by Andy_Faber