Give you another example.
Had cause to phone welfare rights the other day, good knowledgeable service but that's bye the bye......I was basically seeking confirmation of something after I had done a bit o research myself.
Anyway went thanks very much and away to hang up when women asked for my name, contact number and e mail.....enquired why as there was no need to contact me.....after a wee bit o bluffing she admitted they had to prove that they had so many referals.
I pointed oot to her that I wasn't referred.
Ah but still counts as a referral if she gets my name etc.
Now to me there must be thousands of phone calls like that That are counted are counted as referrals but arnae then appear a year later in the stats that so many people referred to welfare rights.....then the bigger the funding/grant/money fae council.
It was a 1 minute phone call.