I fully agree that Artell is clear as opposed to having to sift out the message from SD's cliche-ridden comments. I was so tired of the endless recycling of management-speak and lessons learned (always to be done, but never seemingly implemented). I hope that Artell does not start feeling defensive and lapsing into such waffle. I think that there are signs that the team is improving, but it will be a hard road until the end of the season.