Originally Posted by
dons8321
£30 is risible. I recently had a drawn out battle with Virgin Media over my daughter's bill - she was in her last year at Leeds Uni had signed up for 1 year, got a cold call from VM in April saying they were giving her an free upgrade on her broadband speed. When she came to cancel the contract in June she was told there would be a cancellation fee of £200. After numerous phone calls I got in contact with Which? who advised me to write to them, send it by registered post asking for proof that she'd signed a new contract. After I'd done this twice the advice was to contact CISAS who VM are signed up to saying we'd reached deadlock, that they had to provide evidence of all conversations, emails, letters to my daughter. I also asked for £100 compensation, full refund of all monies spend on calls, postage etc and a full apology. Five days before the deadline VM called and agreed to everything!
If I can get £100 for 3 months aggravation then you are entitled to way more. Hopefully you've kept a note of all contacts you've had with FU and kept all receipts you've incurred.
Keep fighting...don't let the *******s grind you down.