Sorry to hear abart all that Filey. These companies can be buggers but always seem to respond instantly when taking in new business or receiving money. If Exiles link doesn't provide an answer try
Age UK Advice Line 0800 678 1602
or even a local Councillor who might stir things up. If no success see if the local press would like to do an article on it. BT hate bad publicity and sumdi wud get back to thi straightaway.
Tha can get cheap pay as you go mobiles with an emergency button facility to get thi straight through to a relative as a back up.



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