After the forum revamp there was a number of issues with EasyDiscuss. When you clicked onto a thread the posts didn't appear, or you got a message saying you weren't allowed to see them. Most of the time there was a workaround, with the posts not appearing you clicked "oldest" and then "latest" and then it would show all posts. Simple enough, but not exactly convenient to have to do that all the time and doesn't look very professional. I suggested Discourse as an alternative, free to use and there's a big enough community you would get free support as well. One of the reasons the mods rejected that was because they were paying for EasyDiscuss support and that gave them more of a guarantee of getting help when they needed it. And yet when there is supposedly a critical bug in the EasyDiscuss software, that support is nowhere to be seen?