Reducing customers is an interesting option. Reducing care standards will deal with that one quickly enough but reducing time wasters at front end in A&E and educating customers that A&E is just that would ensure smooth flow. My experience is very limited but there seemed a lot of people with no clear reason to be there although I accept sight will not always be a reliable assessment

My overriding impression is that there are a huge number of very old virtual veggies staring into space in here (ok I've not been in pediatrics or maternity.) But a more Malthusian approach could ease overcrowding although may not be to my advantage...