Originally Posted by
kkong
Budge said:
So what went wrong? The club, quite simply, did not process the order for the seats in the required timescale to ensure delivery in line with our plan. Unfortunately, the supplier did not escalate this and as a consequence our production slot was missed and the required shipping dates could not be met. By the time this came to my attention, there was nothing that could be done to expedite delivery.
There's definitely something not quite right
A supplier won't "escalate" anything unless (1) they already have an order and (2) require clarification or confirmation of some details before starting production.