Oh dear, sorry to hear that BT, the old overbooking scam still up and running then. If they're playing that game then I won't be booking with them again.

The only experience I've had of it was flying back to Manchester from Gibraltar after a holiday in Andalucia, it was Sunday afternoon and BA had overbooked the flight back to Manchester. They offered any couple who would give up their seats a free overnight stay and meals at Gib's best hotel, plus £250 and a flight back on Monday. That'll do me I said to the missus but she wouldn't wear it, I'm working tomorrow she said, bollox to that I said, ring in and tell them the plane's overbooked and you're trapped in Gib, they won't know any different. But no she wouldn't budge and some other couple got the free stay and the money. Women eh ?