I have the same view about any service like a café, or pub for that matter. As a self-employed person i tend to see the café from both sides, the business person as well as the customer.
No disrespect to the many considerate people who work in the public sector or those who are employed but for many people they don’t actually get that it’s a business and treat it like a public service.
Mind you most people are out for what they can get and by evolution selfish and inconsiderate anyway.