My only advice to Chien or Conway is to communicate to the Barnsley FC supporters (around the world) once a month, its not difficult to do specially when we are performing reasonably well on the playing field.

Like most business's he will expect a monthly report from his senior managers he employs.

Also to communicate effectively with your staff who along with the supporters are the heart beat of the club.

This update would also be separate to regular CEO communication with the media and supporters.

Very simple to do to and very effective.