Quote Originally Posted by Geoff Parkstone View Post
ok lete look at an example

you book well in advance for an event

you insure your inability to attend

you die / break a leg / fall seriously ill / go to jail

you cannot go, so claim on your policy and collect back your 70 quid

the event is then cancelled - do you give the insurer his clai back?

Point is, they have been on risk for a period between when you bought the ticket and when the event is cancelled
Well yes...if you’d had your money back from the organisers when the event was cancelled, which you probably would have.

My point is...the ticket protection was apparently irrelevant in terms of the event being cancelled...it was explicitly to protect against my/our inability to attend, but there was nothing to attend and therefore nothing to protect me/us against.

Not sure why the customers should lose in this situation. Not seeking any form of compensation...just suggesting that customers should be reimbursed. The moral maze...what is it good for?