Quote Originally Posted by Deeranged View Post
Without customers there's no company. Without the company there's no point in the union.

I disagree that customers can be considered irrelevant by both but are in fact pretty much essential to both their existences. It could be that customer requirements are considered a lower priority though.
I think the customer is forgotten in this rail dispute. The franchise holders have been underinvesting in their rolling stock for years, apparently, and the unions are unable to make the case that they are on the side of the commuter because their stike action harms their customers.

Like apathy at Dens commuters are looking for an alternative and working From Home seems to be that alternative. Like watching the Dees on TV or doing something else instead of going to the match.

Being smart and scoring points off the goernment and the rail franchise owners isn't doing anything to win back those customers who have chosen or been encouraged to work from home.