Season Tickets

[Piessince67]

Why is there a 3.50 admin fee?

[jackal2]

Why is there a 3.50 admin fee?

It's a bloody cheek to be honest. People shell out the not inconsiderable sum of £405 to watch football and the club wants you to pay for processing your transaction too, like they're doing you a favour. They should be appreciative that people are willing to make such a commitment in the first place. Plus I see free delivery of season tickets has gone West this season, so you either have to pay £2 or go to collect.

These are little issues in the grand scheme of things, but I'm seeing a few signs of some of the customer friendly touches we used to associate with Jason Turner being taken away since Joe Palmer rocked up. In terms of business practice, he seems more Ryanair, less Ryan Reynolds.

I've renewed of course, but with a slightly sour taste in my mouth.

[nw6pie]

It's a bloody cheek to be honest. People shell out the not inconsiderable sum of £405 to watch football and the club wants you to pay for processing your transaction too, like they're doing you a favour. They should be appreciative that people are willing to make such a commitment in the first place. Plus I see free delivery of season tickets has gone West this season, so you either have to pay £2 or go to collect.

These are little issues in the grand scheme of things, but I'm seeing a few signs of some of the customer friendly touches we used to associate with Jason Turner being taken away since Joe Palmer rocked up. In terms of business practice, he seems more Ryanair than Ryan Reynolds.

I've renewed of course, but with a slightly sour taste in my mouth.

Just wait till you next book a ticket for a gig, that’s when the obscene booking fees really leave a sour taste.

I don’t quite understand the admin fee per ticket, though - which is the same whichever way you book your ticket (I paid £10.50 for my three). I assume there’s an accounting reason why they can’t “hide” the cost in the overall ticket price, which would be slightly less annoying.

Pretty much everyone does it these days, though, whatever you’re booking for.

[jackal2]

Just wait till you next book a ticket for a gig, that’s when the obscene booking fees really leave a sour taste.

I don’t quite understand the admin fee per ticket, though - which is the same whichever way you book your ticket (I paid £10.50 for my three). I assume there’s an accounting reason why they can’t “hide” the cost in the overall ticket price, which would be slightly less annoying.

Pretty much everyone does it these days, though, whatever you’re booking for.

True, but it will continue if too many people just accept this low-level sh*thousery without calling it out, wherever it happens.

The fact is, you cannot by a Notts County season ticket as advertised for £405, so basically it's a con to suggest you can. The real cost is £408.50 (plus delivery) and that should clearer in the table of prices, not hidden away lower down the webpage like a used car salesman tagging extras on to the agreed price.

[Togtastic]

True, but it will continue if too many people just accept this low-level sh*thousery without calling it out, wherever it happens.

The fact is, you cannot by a Notts County season ticket as advertised for £405, so basically it's a con to suggest you can. The real cost is £408.50 (plus delivery) and that should clearer in the table of prices, not hidden away lower down the webpage like a used car salesman tagging extras on to the agreed price.

There should be an option to go in and hand over £405 for the goods and services you want without the obligation to pay any other fees.
I know 'everybody does it' but if we all refused until an alternative solution was provided they may think again.
Of course, I say this after handing over £408.50.
Perhaps thats a question that will come up at the forum tonight?

[Notts78]

It's a bloody cheek to be honest. People shell out the not inconsiderable sum of £405 to watch football and the club wants you to pay for processing your transaction too, like they're doing you a favour. They should be appreciative that people are willing to make such a commitment in the first place. Plus I see free delivery of season tickets has gone West this season, so you either have to pay £2 or go to collect.

These are little issues in the grand scheme of things, but I'm seeing a few signs of some of the customer friendly touches we used to associate with Jason Turner being taken away since Joe Palmer rocked up. In terms of business practice, he seems more Ryanair, less Ryan Reynolds.

I've renewed of course, but with a slightly sour taste in my mouth.

You know that card processing companies aren’t free? All Notts and many of the companies that take card payments are doing is passing on (some of) the cost.
As for collecting a season ticket or paying £2 for delivery… is either a real inconvenience to you? Maybe what Notts should do is go £410 and delivery etc is free? That way you may feel you got value but in reality paid the same.

[jackal2]

You know that card processing companies aren’t free? All Notts and many of the companies that take card payments are doing is passing on (some of) the cost.

I paid cash. In fact, it took a bit of persuading and waiting to get a paper receipt, but to be fair to the lady on the desk she was perfectly pleasant and helpful - no problem with her, just the policy she's being asked to front.

As for collecting a season ticket or paying £2 for delivery… is either a real inconvenience to you? Maybe what Notts should do is go £410 and delivery etc is free? That way you may feel you got value but in reality paid the same.

Actually it would. Stating £410 including delivery (and admin charge if you must) would be more open and honest and would rile me a lot less than being quoted £405 and then being told there are additional charges, some of which didn't exist 12 months ago.

[uysapie]

I paid cash. In fact, it took a bit of persuading and waiting to get a paper receipt, but to be fair to the lady on the desk she was perfectly pleasant and helpful - no problem with her, just the policy she's being asked to front.



Actually it would. Stating £410 including delivery (and admin charge if you must) would be more open and honest and would rile me a lot less than being quoted £405 and then being told there are additional charges, some of which didn't exist 12 months ago.

Surely the season ticket is subject to VAT as income but the admin fee and postage are not. If an inclusive price is charged, it would be income and vatable.

[Elite_Pie]

Actually it would. Stating £410 including delivery (and admin charge if you must) would be more open and honest and would rile me a lot less than being quoted £405 and then being told there are additional charges, some of which didn't exist 12 months ago.

Fully agree. I think the prices are very reasonable, but just quote the price I have to pay rather than a price that I can't pay.

I don't mind paying for delivery, at least that's an option. I would normally collect at one of the pre-season friendlies, but I read there won't be any home ones as the relaid pitch won't be ready.

[for*sttown63]

Last year there was there the option of keeping the previous year's card....is that not an option?....or was I just dreaming that up?....still being in the hazy euphoria of Wembley?