Season ticket query

[MillmoorRon]

Hi folks. Grateful for some help with this. If you have renewed your season ticket, can you see your seat details in your ticketmaster account?

I can’t see anything in view tickets,manage tickets, reserved tickets, season subscriptions etc. that says I’ve bought my season ticket. Yet my friend can. My account is active as it’s let me link family and friends.

Club have confirmed I’ve paid in full, but have offered a reason of ‘This will probably not show on your side on the app until the season tickets have been released. Customers would only see their seats once the actual season tickets are released in July.’ Even though I sent them a screenshot of it clearly showing in my friends account!!
So that doesn’t seem a valid reason.

So just wondering what everyone else can see, to determine if it’s a generic occurrence or an issue just with my account that I need to press them to resolve. If I have some evidence of what a bunch of other people can see that would help. If you can’t see yours either I’ll worry about it less.

Same here.

It says season ticket holder at the top right, but can't find any details of my purchase.

[LittleSquirt]

Same here.

It says season ticket holder at the top right, but can't find any details of my purchase.

Thanks Millmoor Ron. So it doesn't look like its just me. Out of interest, did you make the purchase yourself online, or in the club shop?

[MillmoorRon]

Online.