Hello,

The EFL have concurrent stream/device limits which restricts the number of devices that can access the service simultaneously under a single account. This prevents users from sharing their credentials with multiple people/accessing the stream on multiple devices. The Limit is one device per account, if the system identifies another device trying to log in and access the stream under the same account, you will receive the concurrent sessions error message.

The best way to resolve this is to fully log out of your account, not just closing the tab, your browser or the app. If you do not do this, the session will remain open and you will be blocked from accessing the stream. So please ensure you are fully logging out of your account after accessing a stream. We would also recommend clearing your cache to ensure that all saved information stored in your cache has been cleared. If this fails to restore your access, we can clear your sessions from our end.

I hope this explains. Let us know if you have any further questions or concerns, we're here to help!

Regards,
Ange Green
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