A friend of my wife who has serious health problems had to attend A & E 3 times in a week. On each occasion she had to fill in the same form which took around 20 minutes to complete. When she asked why she was told because her previous bits of paper wouldn't be filed yet. Still never mind the NHS now presumably has her health record beautifully filed in triplicate. Which is OK unless of course she pitches up at a different hospital as they won't have access to the filing cabinet.