Consumer law

[K5054]

Thank you to all the replies and advice, so was I right to tell the retailer that the law over rides their company policy. I also told the manager that he and his staff have not been trained in consumer rights to which he dismissed quite arrogantly. Watch this space.

[Pentridge]

I bought a TV from Makro a few years back and it broke down within six weeks. After much discussion between Samsung and Makro it was decided that it was indeed the retailers responsibility. So within a week they duly replaced the TV.

[sergei]

I worked in Retail both at Manager and Area Manager level and can assure you it is the Retailers responsibility. You entered with the Retailer into a contract as soon as payment was made. The Retailer should refund/replace and as per the contract with the supplier will in turn do the same from the supplier/manufacturer.
Good luck

[K5054]

Have e-mailed the retailers head office and trading standards. Head office have come back with apologies but TS are shut for the weekend. Head office know that I've contacted TS, awaiting 2nd reply from head office.

[proclaimer]

Good luck with that. As I have always understood it, the retailer source their suppliers and you buy from the retailer. It's up to the retailer to sell you products that are fit for purpose and up to them to deal with it when the products are not.