Last Friday late afternoon I got a text from my GP surgery, to contact the surgery

So yesterday Tuesday I phoned, the call went into a queue, after 5 mins gave up,
then tried again later, again after 5 mins gave up.
My wife said later, phone again & wait in the line to speak to someone, so I did
this, I was call number 12 in the queue, so waited on hold.

Eventually after being on hold for 2 hours & 18 minutes, someone answered, I
told them who I was, & that they had left a message, saying I had to contact the
surgery, the lady said we will have to phone you back, she could not get my info
up on the screen.
Five minutes later the surgery phoned, I told the lady that the surgery had
messaged me to contact the surgery.
The lady then said what have you phoned for, what do you want, I replied I
wanted to know what the surgery wanted, has they had contacted me.
Plus telling her I had been on hold on my phone for 2 hours 18 minutes.
The lady said I had asked for some medical paperwork a few weeks ago, & wanted
to know if i had received it.
I replied yes, I picked it up, & signed for it, the lady said they had not ticked off I
had received the paperwork.
Why couldn't they have just put in original message, have you received paperwork,
if you don't contact us, we know you have it, or no longer require it.