Have any of you noticed this growing trend when registering a complaint with a company either on the phone or in person when you’re face to face?

I’ve had it done to me.......the old “can you please stop being so verbally aggressive you’re making me uncomfortable” routine from the person you’re complaining to!

This week my 83 year old mum had a boiler breakdown and British Gas were giving her the runaround.

She explained her age and then laid it on thick that she was vulnerable ( not true but they were not to know! ) and she was told to moderate her tone or the phone would be put down on her.

My daughter’s Range Rover Evoque has has a major leakage problem causing thousands of £’s of damage and Range Rover were refusing to fix it at their expense even though it’s a well documented RR issue.

My son in law is a very quiet complainer and doesn’t lose his rag at all and he told the phone operative that he’d got no other choice than to report this to the ombudsman.

This woman instantly put the phone down on him.

Then an hour later RR emailed saying they would cover the costs do I guess she realised she’d overstepped the mark.

I am finding though that this snowflake generation are quick to use the excuse that the customer is being oppressive or shouting when they’re doing nothing of the sort.

It’s quite a disquieting thing to be told to stop being rude and offensive when you’re not being........I find that it actually makes me much more aggressive and more likely to kick off!

Anyone else noticing this horrible trend!?