I Follow Problems

[frogmiller]

The advice I was given was to clear the caches on all the devices you use and log out.

When you?ve done that then contact them using the ifollow contact info on the ifollow page.

Tell them what has been happening and what you?ve done and ask them to check to see if there are any other devices logged in on your account.
They will then clear your caches at their side and you should be good to go.

Keep badgering them until it?s works.

[Wiltsmiller]

Had problems earlier in the season after paying for the season but despite numerous contacts with the adminstrators couldn't get on. Given up now and cut my losses but had no trouble previous seasons. According to grumbles on this board have not missed anything.

[philthefluter]

The club should be interested in this thread as I understand that most of what we pay goes there.

[CTMilller]

It seems to be working fine for me on the US west coast after some hiccups at the beginning of the season.

[frogmiller]

Hello,

The EFL have concurrent stream/device limits which restricts the number of devices that can access the service simultaneously under a single account. This prevents users from sharing their credentials with multiple people/accessing the stream on multiple devices. The Limit is one device per account, if the system identifies another device trying to log in and access the stream under the same account, you will receive the concurrent sessions error message.

The best way to resolve this is to fully log out of your account, not just closing the tab, your browser or the app. If you do not do this, the session will remain open and you will be blocked from accessing the stream. So please ensure you are fully logging out of your account after accessing a stream. We would also recommend clearing your cache to ensure that all saved information stored in your cache has been cleared. If this fails to restore your access, we can clear your sessions from our end.

I hope this explains. Let us know if you have any further questions or concerns, we're here to help!

Regards,
Ange Green
iFollow

[frogmiller]

Hi Glynn,

Thanks for your email.

I have looked at your account and this issue stems from logging in too many times and creating too many sessions under one account. It can be fixed by clearing your cache or getting in touch with us. I have cleared your open sessions on our end. Please can you log back in and let me know if that has resolved the issue.

Is there anything else I can help you with?

Kind regards,
Ange Green
iFollow

[frogmiller]

Contact email

[email protected]

[philthefluter]

Finally got as far as being asked for my postcode in Kimberworth Amsterdam.Still ddn`t get on btw