Reply With QuoteI have sent the club a message through the official Terence,there is no point trying to phone according to other posters on the phoning Tannadice thread.
Trialist
United may only be offering credits but if fans want their season ticket money back the club are legally bound to give them a full refund regardless of any terms and conditions they may have
Hall Of Fame
I have sent the club a message through the official Terence,there is no point trying to phone according to other posters on the phoning Tannadice thread.
Moderator
I've found the club responds to emails I have sent them pretty well. Mind you, that's usually been someone I know directly that looks after the disabled supporters.Originally Posted by GUNBOAT
Ultimately it's in the club's interest to sort this out so I'm sure they will as soon as possible.
Hall Of Fame
You were correct Terence just in and they have replied already.Last season there was no finance company and it was all done in house.This season as you know its V12 running the show and there is nothing the club can do to help if you are refused credit from them.
My son was refused credit a while ago from V12 but not for a season ticket it was for something else.He then applied for his season ticket and amazingly he has been accepted.
The other two in the bedsit have still been refused credit but are going through an appeal process with V12.I can now renew though as at least one of them will be beside me.
New Member
The club aren't legally obliged to give anyone a cash refund for last season (and there is clearly no chance of them doing it). The clearly stated terms of sale was that a season ticket was for stadium entry "if permitted", and if not then televised access would be provided in lieu, as well as credits for games missed that could be offset against the next seasons ticket or individual match tickets. That was clearly stated and anyone purchasing a ticket was made aware, so there is no legal obligation on United to make a refund.
I think the way the credits have been handled is a disgrace, and I think the "new" prices for next season have been artificially and temporarily increased to cynically disincentive anyone to take the credits - but does it meet the terms of sale - undoubtedly yes.
As regards fans not being offered credit by the designated finance provider following a credit and affordability check, if anyone isn't able to pay in full I would respectfully suggest other lines of credit (bank loan, interest free purchase credit card etc), and if none of these are available then perhaps now isn't the right time to be considering a season ticket. If someone doesn't have the ready cash to purchase their product, I'm not sure what else United can do to help.
I do, of course, appreciate everyone's circumstances are different and I'm speaking generally, rather than about anyone in particular.
Hall Of Fame
Hopefully appeals will be successful and all will be good.You would think the club could have gave them a list of people who had credit last season and paid up to help people get credit but maybe they not allowed to legally.
Hall Of Fame
Very frustrating mate when all you are trying to do is back the club.
Hall Of Fame
Yeah know where you are coming from hate sh..e like that and probably would have told them to keep tickets also until I calmed down and realised it was the finance company that was the problem.Hopefully the other two get theirs also and all works out good if not utd should be asking why people they gave credit to last season can't get it this season and maybe move to a better finance company.
Hall Of Fame
2505 season tickets renewed so far according to reports.
Moderator
I wonder how that compares to this time last year?
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