Bet Fred - My bet on Doncaster Rovers gaining promotion 2023-24 season.

My bet Doncaster Rovers to gain promotion from league Two for this season,
in June 2023 I put £50 @ 4/1 for them to gain promotion.

With results going against them during the season up to March 2024, I never
looked for my bet on my account.
With the turn of fortunes for the club, last week I went into my account, no
sign of my bet, so last week I contacted Bet Fred on the chat line, to which a
advisor said i had cancelled my bet, to which I said, I had not, she said she
would look into it, after I gave her my bet receipt number, & when the bet was
struck.
Being that the Bet Fred website has changed its format, I said it could be that.

After a week of hearing nothing back from Bet Fred, 3 days ago I sent a e-mail
to Bet Fred with my account details, plus bet receipt number.
I said with the change of the website format, my bet had been cancelled.

Just now I have checked my account, & the bet is showing up on My Bets section.
So sorted.