The system is at fault Mick. My wife had tons of experience in her job and often would have young University grads come in as managers who had to constantly ask the staff how to do things. Had no idea. They get a piece of paper which lands them a job but have no common sense or self learning ability. I went into Halfords to buy some brush on underseal. The lad at the till said "We don't stock it" "Are you sure"? I asked. "Yes"
I turned round and there facing me were tins of brush on underseal. He must have been staring at them for weeks from his desk. No interest in his job, no idea. Inept.