I am looking for advice.

I am looking to take my autistic grandson to his first ever game.He is football mad but has certain difficulties which means that
his parents will be coming along as well for support.Obviously I want to take him,if possible,in the Burnley section but I
realise that they will have a limited allocation of tickets.I have tried to phone the ticket office today without success for information.

We live in Cardiff and I know quite a number of Cardiff City season tickets holders who will help me to get tickets if necessary
but it will not be in the Burnley section.

Should we just accept that I get the best tickets I can in the home side's stadium.