Quote Originally Posted by jdfc View Post
Not replying to email must be a DFC thing, I’ve email Nelms twice and Keyes once, because that’s what people tell you to do, both pleasant enough emails, but no reply, Keyes has a strange email by the way, you go through a company
It's unprofessional and unacceptable. I personally would never fail to respond to an email from a customer, even if it's just to acknowledge that I've received it.