Soulman,
How late was/is she. Look at rule 6.4. If less than 7 days have lapsed since the 180 days there would still be an opportunity to collect.
I understand it is likely she will be outside this extended period but just in case here is the rules and a link to the site for further reading.
Link
http://www.national-lottery.co.uk/games/in-store/rules
6. Claiming a Prize
6.1 You can only claim a Prize if:
(a) You have a Winning Ticket (and have it with You at the time of claiming) subject to Rules 10, 11 and 12; and
(b) You are the owner of that Winning Ticket (subject to Rule 7.4).
6.2 Unless You follow the procedure set out in Rule 6.4, and subject to Rule 6.3, Prizes must be claimed before the end of the 180th day after the relevant Draw (the “Claim Period”). Your entitlement to a Prize will be lost and the Prize will not be paid if a Prize is not claimed within the Claim Period, unless You follow the procedure set out in Rule 6.4. See Rule 6.5 for where to claim Your Prize.
6.3 If You are claiming:
(a) in person from a Retailer, the Ticket and, if relevant, the completed Prize Claim Form (or any other form Camelot requires You to complete), must be received by the Retailer authorised to pay the Prize(s) during the Retailer’s normal business hours and by no later than 11.00pm on the last day of the Claim Period;
(b) in person from Camelot, the Ticket and, if relevant, the completed Prize Claim Form (or any other form Camelot requires You to complete), must be received by Camelot at any Regional Centre during Camelot’s normal business hours** within the Claim Period; or, in the case of a claim for a Prize over £50,000, at Your home or any other agreed location at the time agreed by Camelot within the Claim Period;
(c) by post, the Ticket and, if relevant, the completed Prize Claim Form (or any other form Camelot requires You to complete), must be received by Camelot at the National Lottery address shown on the back of the Ticket within the Claim Period. Postal claims are made entirely at Your own risk and Camelot accepts no liability for Tickets, Prize Claim Forms and/or any other accompanying documents that may be lost, damaged or delayed in the post.
**Camelot’s Watford Regional Centre’s normal business hours are 9am to 5.00pm Monday to Friday (excluding Bank Holidays). Camelot’s Liverpool Regional Centre’s normal business hours are 8.30am to 4.30pm Monday to Thursday and 8.30am to 4pm Fridays (excluding Bank Holidays). Tickets cannot be validated and Prizes cannot be claimed by phoning The National Lottery Line, which may be open after Camelot’s normal business hours.
6.4 A Prize can be claimed in person within seven days after the end of the Claim Period if, before the end of the Claim Period, You contact Camelot and notify it that You intend to claim a Prize in this way (and give Your name and address and all details of the Ticket that Camelot reasonably requires) and if You then present the Ticket, proof of identity and any relevant completed Prize Claim Form in person at a Regional Centre during normal business hours (see Rule 6.3) within the seven day period (or, in the case of a claim for a Prize over £50,000, at Your home or any other agreed location at a time agreed by Camelot, within the 7 day period). You can contact Camelot by:
(a) phoning the National Lottery Line during its normal opening hours from time to time. See the National Lottery website for The National Lottery Line’s current opening hours; or
(b) emailing
[email protected]. Camelot must receive the email before the end of the Claim Period.
If You fail to claim within the additional seven day period, Your entitlement to the Prize will be lost and the Prize will not be paid.
6.5 The table below sets out where and how Prizes can be claimed with Your Ticket and how they will be paid (subject to Rules 4, 8 and 9). Remember that Prizes cannot be claimed by phone. After a Retailer has validated Your Ticket, make sure You get Your win receipt from the Retailer and check this before You leave. For Prizes that can be paid by the Retailer, the win receipt will show You the amount You should be paid and for Prizes that cannot be paid by the Retailer, the win receipt will indicate how You can claim Your Prize.