Shop was busy, 5 tills, 2 on??? Not one simple transaction. Everyone being asked to clarify loads of different details, which took ages. It was the blind leading the blind.

I'm not blaming the staff here, whatever system they are being told to work with, just isn't working, must be a nightmare for them.

For a site that it seemed near impossible to get tickets from for some, it managed to shift plenty, if the numbers I am hearing are correct.