By all accounts they have produced a video with instructions on how to get on and off a bus.
Apparently we have a generation that needs the comfort of a list of rules to follow before trying anything new.

In our day it was just a case of timing it so you could jump on and off while it was still moving.
That wouldn't go down well nowadays, they would be in tears just thinking about it.

Of course, it's maybe the minkers like DeeDon that really put them off.