iFollow auto-renewal

[MAD_MAGPIE]

I noticed today that iFollow charged me £45 for auto-renewing my yearly subscription, despite no longer having the rights to domestic games. I couldn't even log in to the app or the website to manage my subscription. I emailed iFollow/EFL, and the person there said there's nothing they can do about it and that I should take it up with the Notts.

How does that make sense? Anyone else had the same experience? Seems pretty illegal to take someone's money for a non-existent service while removing their ability to cancel the subscription.

Yes I got the same as a text message to say the money was being taken, but have also had an email that a refund is due and it doesn’t look like they have taken anything.

I’m not sure why they activated payments when they are not providing a service anymore. Maybe someone forgot to turn off the auto renewal process.

[cher1]

If you click on the transaction online Slack, is it showing as pending or as complete? If it's just pending, whilst the money looks like it's gone, it'll appear back in your account soon.

Not that I think that's morally right of course, but it does save you all the hassle of having to start a chargeback claim with the bank, which is probably you best next step if the transaction is complete.

[slack_pie]

If you click on the transaction online Slack, is it showing as pending or as complete? If it's just pending, whilst the money looks like it's gone, it'll appear back in your account soon.

Not that I think that's morally right of course, but it does save you all the hassle of having to start a chargeback claim with the bank, which is probably you best next step if the transaction is complete.

Unfortunately, the transaction has already gone through, so I guess I'll have to take it up with the bank. Blows my mind that the people receiving the money claim they can't do anything about it.

[lunaspie]

End of ifollow, Notts have said they're trying to get something similar set up. Hopefully they can

With less than a week to go is there any word on a replacement for i-Follow ?
My dollars are burning a hole in my pocket.

[slack_pie]

With less than a week to go is there any word on a replacement for i-Follow ?
My dollars are burning a hole in my pocket.

Nope. Still a placeholder on the official site for a new app, but no news yet. So as it stands, I can neither watch nor listen to Notts games any more. Cheers Sky!

We're leaving a lot of stuff late this summer - away kit, app, players...

[sinophile]

The Media Manager told me a few days ago that there will be a replacement for iFollow, and that details are imminent.

[queenslandpie]

Nope. Still a placeholder on the official site for a new app, but no news yet. So as it stands, I can neither watch nor listen to Notts games any more. Cheers Sky!

We're leaving a lot of stuff late this summer - away kit, app, players...

We won't have any control over the app. It'll be an EFL thing. The away kit we are probably at the mercy of the manufacturer and it'll be a while away so no false promises have been made by the club. As for the squad well I don't have any excuses for that one.

[OchPie]

Not sure if it is a single option honestly.

I went to the websites of the other 23 (well, 22 of them) to see what's going on.

Accrington - iFollow
AFC Wimbledon - nothing
Barrow - iFollow
Bradford - BantamsTV, no matches scheduled for streaming
Bromley - nothing
Carlisle - CUTV, seems to be offering passes for the opening game but it's behind a login
Cheltenham - can't get onto their site
Chesterfield - nothing
Colchester - iFollow
Crewe - iFollow
Doncaster - Rovers+, "coming soon"
Fleetwood - Fleetwood TV, offering season passes
Gillingham - GillinghamTV, "No packages are currently available in your country"
Grimsby - MarinersTV, offering passes for the opening game and season passes
Harrogate - iFollow
Franchise - iFollow
Morecambe - iFollow
Newport - Exiles TV, link for season passes but none available
Port Vale - PVTV, offering season passes, for single match videos "No packages are currently available in your country"
Salford - SCFCTV, "There are currently no matches scheduled for live streaming", "no subscriptions availiable"
Swindon - iFollow
Tranmere - nothing
Walsall - Saddlers Plus, offering passes for the opening game and season passes

Most of the "branded" channels look like lightly rebranded iFollows, but not all of them.