Dentist

[Returnofrros]

At the dentist yesterday.

They take cash but don't issue change.....is this legal?

[Deeranged]

At the dentist yesterday.

They take cash but don't issue change.....is this legal?

Very doubtful that that would be legal. Breach of contract?

By not issuing change do you mean coins or if your bill's £15 and you hand over a £20 you don't get a floppy plastic fiver back?

And do they offer a credit note?

[eric_sinclair]

At the dentist yesterday.

They take cash but don't issue change.....is this legal?

If yer bills £50 just fire then 2 x £20 notes.
Joab done

[Returnofrros]

Very doubtful that that would be legal. Breach of contract?

By not issuing change do you mean coins or if your bill's £15 and you hand over a £20 you don't get a floppy plastic fiver back?

And do they offer a credit note?

They take cash but issue credit note as change.......so I was £17.62......they wanted to give me £2.38 credit note.......so I paid by card......I had £17.50 in change or £20 note......wudnae take £17.50

[noahrab]

They take cash but issue credit note as change.......so I was £17.62......they wanted to give me £2.38 credit note.......so I paid by card......I had £17.50 in change or £20 note......wudnae take £17.50

A credit note for what?

I think its highly illegal.

[Deeranged]

They take cash but issue credit note as change.......so I was £17.62......they wanted to give me £2.38 credit note.......so I paid by card......I had £17.50 in change or £20 note......wudnae take £17.50

Can't be legal. Reason I asked about credit note is I've come across this before by someone in front of me in a queue and it was flatly refused; it's not strictly permissable to issue a credit note as change. A credit note can only be issued in lieu of a refund resulting from an incorrect invoice and is for fees already paid.

What they probably should have done, if for example the customer doesn't have a card as back up, is taken the £17.50 you had as part payment and issued an invoice for the outstanding amount. Or they could have written off the £2.12 of course, now that would've been customer service.

What dental surgery was it?

[Returnofrros]

Can't be legal. Reason I asked about credit note is I've come across this before by someone in front of me in a queue and it was flatly refused; it's not strictly permissable to issue a credit note as change. A credit note can only be issued in lieu of a refund resulting from an incorrect invoice and is for fees already paid.

What they probably should have done, if for example the customer doesn't have a card as back up, is taken the £17.50 you had as part payment and issued an invoice for the outstanding amount. Or they could have written off the £2.12 of course, now that would've been customer service.

What dental surgery was it?

City Quay

[Returnofrros]

Can't be legal. Reason I asked about credit note is I've come across this before by someone in front of me in a queue and it was flatly refused; it's not strictly permissable to issue a credit note as change. A credit note can only be issued in lieu of a refund resulting from an incorrect invoice and is for fees already paid.

What they probably should have done, if for example the customer doesn't have a card as back up, is taken the £17.50 you had as part payment and issued an invoice for the outstanding amount. Or they could have written off the £2.12 of course, now that would've been customer service.

What dental surgery was it?

It was only 12p they had to write off.

[Returnofrros]

A credit note for what?

I think its highly illegal.

I'd assume future treatment but I might be deid afore I need another filling.

[Deeranged]

I'd assume future treatment but I might be deid afore I need another filling.

Yeah I know - I actually had that then edited.