Quote Originally Posted by Returnofrros View Post
They take cash but issue credit note as change.......so I was £17.62......they wanted to give me £2.38 credit note.......so I paid by card......I had £17.50 in change or £20 note......wudnae take £17.50
Can't be legal. Reason I asked about credit note is I've come across this before by someone in front of me in a queue and it was flatly refused; it's not strictly permissable to issue a credit note as change. A credit note can only be issued in lieu of a refund resulting from an incorrect invoice and is for fees already paid.

What they probably should have done, if for example the customer doesn't have a card as back up, is taken the £17.50 you had as part payment and issued an invoice for the outstanding amount. Or they could have written off the £2.12 of course, now that would've been customer service.

What dental surgery was it?