Alright troops, anyone able to offer any advice on the following:

The missus recently purchased a car from Arnold Clark Dundee. Finance was applied on Sunday Sept 20th. Arnold Clark came back to us with an approval of the finance (through Black Horse) the following Tuesday 22nd. We went to pick the car up the following Saturday the 26th where everything was signed and sealed and we drove the car away. Then some four days later, eight days after being was accepted for the finance, Arnold Clark contacted her to say that the finance has actually been rejected. They are unable to provide any explanation for this and she has had to re-apply for the finance. The car is now registered in her name (or it will be once the v5 comes back), she has paid a £2000 deposit for the car, paid £100 towards getting the alloy wheels refurbished by Arnold Clark, she's paid £85 to transfer her insurance over and another £80 to have her old number plates taken off her previous car. She has also sold her previous car, so not only is she out of pocket by £2265, if the finance is rejected she will be left without a car!!!! All Arnold Clark are saying is that the signature she provided may not exactly match the photocopy on her driving license and until she re-apllies, they cannot ask the finance company why she has, some eight days after being accepted, been rejected.

How the f*ck can this have happened? If finance is accepted, its accepted, no? Or do Arnold Clark sell cars on pre-approval of finance? Any help would be greatly appreciated.

Cheers