Without boring everybody to death with the detail, I had the misfortune of contacting British Gas twice this week on behalf of my elderly Mum, who does not have the internet/email and doesn't really understand modern technology.

It was threatening letter and boiler service no show related.

Their response to both complaints was pretty grey and just followed a cut n paste script.

I am trying find an email address for any of the board level members of Centrica, but they seem well hidden.

I am going to recommend that my Mum changes supplier as I really have had enough of BG's couldn't care less attitude.

Are there any other suppliers that stand out in terms of customer service, ease of changing, etc but nobody owned by BG.