My sister has just come back from holiday and opend a doctors letter saying please ring the surgery.
So you gave them a call, you are number 2 in the que. Hour and half later you are number 2 in the que , she waiting for some hospital results.
So go in the car drove to the surgery, went up to reception and said "don't you answer the phone"
Snotty reception lady, replied what do you mean, sister in showed them her phone still repeating you are number 2 in the que.
She showed them she had been on the phone for hour and 50 minutes, they said there are only 2 of them on today.
Both of them was was chatting away and all the phones we ringing out.
Then they told her the Doctor wants you to book an appointment and they told her they could book her in on July 29th would you like morning or afternoon.
She is furious.