Quote Originally Posted by BCram View Post
I think he can do nothing right for some people who criticise his actions. I don't disagree with some of the criticism but as we see what happens on this Forum, and others, criticism can become personal and it looks, sometimes, as though banter and just plain rudeness is the end result.
If you are in a hole, stop digging, seems to me to describe his attitude. I know that is not anywhere near your perception of his behaviour, but it's my thoughts about his communication and fan engagement.
What communication and fan engagement?

Sending out a message that he'll hunt down and ban any Dundee fan responsible for throwing a paper cup at Scott Bain whilst saying zip about hundreds of balls being lobbed onto the park by Celtic fans or enough pyros being set of by fans of The The Rangers to nearly get a game abandoned isn't good communication and fan engagement. In my opinion it's finger pointing and a clear demonstration of disdain for his customer base.

In reply to the OP by RRoS - I think he hates that most fans have sussed him and are no longer buying his bullsh1t.