Also my mate came to see me regarding getting a refund from National / Shearings holidays, he was fobbed off saying he would get a full refund, which he did not.
so he came to see me, he had paid using a Debit Card, so with a Debit Card for a claim you use Charge Back, thats where your bank you have used, gets the money back from the bank of the retailer you used, i told him to send the paperwork off using recorded delivery, to which after so long he telephoned the bank in question being the Halifax about the claim, knowing the bank had received the paperwork, after speaking to some one & verifying security information he was paid back in full.
Section 75 credit Act is used for a Credit Card.
Always better to use a credit card, you have more power to claim refunds with the Section 75 credit Act.
Plus has Martin Lewis says always pay your Credit Card off in full.