O/T Anyone still looking forward to taking holidays abroad?

[ragingpup]

Never liked holidays and don't like tourists. Meeting new people must be the most overrated pastime ever as they are just the same as all the other w*nkers you already know. Stay at home and please, please stay out of my village.

Never did a single post sum up so much.

[Brin]

Laughable isn't it?

Let's give Wanchai the benefit of the doubt.

Maybe he's just not thought about it. These people who have worked hard and saved for a holiday. Paid for travel insurance or had assurances that a refund would be provided should the holiday be cancelled.

I wouldn't expect the money to be paid back immediately but Brin should get his money back. He certainly shouldn't be writing it off, as I think, Wanchai is suggesting.

What about people who need money back because their own lives have been affected by COVID-19? Have we considered many breadwinners in families have lost their jobs and their circumstances have changed? People who will have lost overtime, bonuses etc? They need their money back because they will have mortgages to pay, bills to pay etc.

Brins a bad example because he is loaded. If he get's a refund, maybe he should send the money back to Richard Branson at his island retreat.

Howdy, me loaded? . I wish I was. I'm just a retired chap who worked damn hard all his life, saved hard and spent wisely. A few £'s made off a few shares but nothing to shout about.

[Brin]

Brin do the section 75 credit act mate, done it got money back.
Write to your bank giving the information on holiday company, date of travel, when holiday paid for, how much was the cost, include any correspondence you received form the holiday company, ( keep a copy for your self ), put that you have telephoned the company got no joy, and put that you hold the bank who's credit card it is responsable to get your money back.
Brin my bank the Santander received my letter on the Tuesday morning, Tuesday tea time the full amount in my bank account, no messing,
Has said been there, done it, & full amount in my bank returned.
The bank should not bounce you off to ABTA, they have a duty to you as a account holder.

Has to Wan Chaia saying we has customer should take a hit, like I said in a posting before to this, Tui had not paid their hotel bills for 3 months, plus they told hotels that in future they would have to wait 120 days to get paid after a traveller has used the hotel, not very good for the hotels.

Eric, I've spoken to the good lady as she used her credit card. I've suggested what you said, as well as Crash, and she's going to look into it as this is beyond a joke now.

[Brin]

Shut up you tart. Stop being a baby.

Brin: Was the Virgin flight cancelled in the end?

I believe they're on dodgy ground to issue vouchers or provide alternative dates. Read about Sykes Cottages. They had to backtrack on their policy of issuing vouchers.

FWIW, I've postponed a booking by one year and left the deposit as is. The company did offer a refund. If they go bust I'll take it on the chin. My choice.

What's this 'red mist' you speak of? It's an accusation frequently thrown around on here. Is it straight out of the, debating/winning an argument book you've all read?

Howdy, Virgin cancelled the holiday not me. Due to fly out on 18th June but got the notification on 28th May saying no holiday. First offered a voucher or option to rebook. Unfortunately, one of our party had major surgery late Dec 2019 so wasn't in a position to fly and looked like cancelling but, Virgin did it for him, which at the time seemed a luck break for him.

We were later contacted by a Virgin Rep who told us, if we wished to, we could swap the voucher for a full refund. Voucher code arrived, we contacted her with the code and she forwarded this to be converted to a full refund. Heard nothing since now 66 days and counting.

[WanChaiMiller]

Howdy, Virgin cancelled the holiday not me. Due to fly out on 18th June but got the notification on 28th May saying no holiday. First offered a voucher or option to rebook. Unfortunately, one of our party had major surgery late Dec 2019 so wasn't in a position to fly and looked like cancelling but, Virgin did it for him, which at the time seemed a luck break for him.

We were later contacted by a Virgin Rep who told us, if we wished to, we could swap the voucher for a full refund. Voucher code arrived, we contacted her with the code and she forwarded this to be converted to a full refund. Heard nothing since now 66 days and counting.

This is my point. Virgin did not cancel through their own negligence. They cancelled because you as the passenger are not allowed to travel due to government restrictions. Virgin are in serious financial trouble, got a £1.2bn loan recently to prop it up through the pandemic and probably havent got the money to make the refund. Be interesting to see when they start making refunds.

[Brin]

This is my point. Virgin did not cancel through their own negligence. They cancelled because you as the passenger are not allowed to travel due to government restrictions. Virgin are in serious financial trouble, got a £1.2bn loan recently to prop it up through the pandemic and probably havent got the money to make the refund. Be interesting to see when they start making refunds.

It’s quite ironic to see how sadly lacking Virgin really are in making refunds. Take my Son’s case.
He was due to take a family holiday to Turkey on 7th August. Took a call on29th July from TUI stating his hotel won’t be opening until 10th August. ‘Many apologies but we’re cancelling your holiday, your refund will be made back to you within 14 days as we have to do this by law’

Now how come TUI can do this but Virgin can’t?

Oh, on a downer, he’s still waiting for his deposit from a holiday cancelled in May, guess who from?
Here’s a clue, their brand name starts with a V.

[howdydoo]

Brin, I've just had a refund from Ryanair for flights cancelled 14 weeks ago.


“The government shouldn’t step in to bail them (British Airways) out. They should let them go bust. And the likes of Virgin Atlantic and others should be able to step into the shoes, take over their slots and offer a much more cost effective, in our opinion, better airline.”

Richard Branson, 22 June 2009

Latest update on MSE


What does the CAA say?

CAA chief executive Richard Moriarty said: "The airlines we have reviewed have responded by significantly enhancing their performance, reducing their backlogs, and improving their processing speeds in the interests of consumers.

"Although we have taken into account the serious operational challenges many airlines have faced, we have been clear that customers cannot be let down, and that airlines must pay refunds as soon as possible.

"There is still work to do. We have required commitments from airlines as they continue the job of paying customer refunds. Should any airline fall short of the commitments they have made, we will not hesitate to take any further action where required."

What do the airlines say?


A Ryanair spokesperson said: "Ryanair has already processed over €750 million in refunds and vouchers since mid-March, which is over 60% of Ryanair's total backlog of Covid cancellations in March, April, May and June.

"We expect to clear over 90% of the remaining backlog of refund requests by the end of July. However, thousands of customers are being blocked from receiving their refund due to unauthorised third-party screen scrapers providing Ryanair with fake email addresses or virtual credit card details that do not belong to customers.

"We call on the CAA to take action and introduce urgent regulation to ensure that these unauthorised intermediaries provide airlines with accurate customer details so we can process their refunds."

We've contacted Virgin Atlantic for comment, and will update this story when we hear back. When we originally published the results of our latest travel survey, a spokesperson told us: "As a direct result of the global travel restrictions, we have had to cancel a vast number of flights and continue to be inundated with enquiries, including refund requests. Our absolute focus remains on supporting all of our customers to amend, rebook or cancel plans.

"We would reassure all customers that if they've requested a refund for a cancelled trip, it will be repaid in full, and the work to process refunds is our priority."

[WanChaiMiller]

It’s quite ironic to see how sadly lacking Virgin really are in making refunds. Take my Son’s case.
He was due to take a family holiday to Turkey on 7th August. Took a call on29th July from TUI stating his hotel won’t be opening until 10th August. ‘Many apologies but we’re cancelling your holiday, your refund will be made back to you within 14 days as we have to do this by law’

Now how come TUI can do this but Virgin can’t?

Oh, on a downer, he’s still waiting for his deposit from a holiday cancelled in May, guess who from?
Here’s a clue, their brand name starts with a V.

I dont think theyve got the cash Brin. Plain and simple. Tui got a €1.8bn bail out loan from the German government. Both companies are in serious trouble.

[howdydoo]

Virgin have had a £1.2b injection of cash.

They are taking the p!ss.

Holding deposits and full payments. Staff furloughed and not paying suppliers.

[WanChaiMiller]

Virgin have had a £1.2b injection of cash.

They are taking the p!ss.

Holding deposits and full payments. Staff furloughed and not paying suppliers.

Yes, I wrote yesterday that Virgin had £1.2bn cash injection. Diffucult to know whether theyre taking the p!ss without know costs. A condition of Tui's loan was that they dont make refunds until trading is back up and running.